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Terms and Conditions and FAQs

Solway Lass Tour Prices include: Services of Captain and Crew, Supper first night, then Breakfast, Morning Tea, Lunch, Afternoon Tea, Dinner each day, until last day of cruise. Accommodation on board, Snorkelling Equipment and instruction, Wet Suit Hire, Glass Bottom Boat Coral viewing tour, Guided Island Walks, Local Transfer to/from Airlie Beach to the Marina and return.  Does not include: Drinks from the Bar on-board Solway Lass.  Drinks are reasonably priced.

Zipper-less Bags: Solway Lass is a beautiful 115 year old vessel with many wooden design features throughout. Unfortunately being in the tropical climate of the Whitsundays, Solway Lass doesn't do so well when any tropical insects manage to get on-board. So as a rule Solway Lass does not allow bags with zippers, as this is a well known place for these critters to hide! We thank you for helping preserve our old lady, and you will be grateful also! Our reservations team will check your bags before boarding if you are unsure, and we can provide zipper-less bags at check in. Easy!

Travel Insurance: We highly recommend that our guests have travel insurance to cover: loss of ticket price if you fail to arrive in Airlie Beach in time to make the Check-in and Departure.  Loss of valuable items, eg. if you drop your camera in the water, medical cover in case you get ill or have an injury during the tour and repatriation costs, just in case you need to be urgently evacuated, say for instance a loved one or family member takes ill and you have to go home urgently.

Cancellations: From 60 to 30 days before travel, loss of 25% of ticket price.From 30 days to 14 days before departure, loss of 50% of ticket price.Inside 14 days before departure, loss of 100% of ticket price.

Cabin Allocation: We will always do our best to accomodate our guests requests, however, due to operational issues we may need to move guests.  With the Multi Share cabins, we do not guarantee the number of guests who will be in the cabin.  If guests wish to have sole use of a Multi Share cabin, all beds must be paid for in the cabin.  If for any reason we ever had to downgrade a guest, the difference in ticket price will be refunded.

Families / Younger Children: Please note that while we welcome families on Solway Lass, it is important that children are not left to wonder around the ship unsupervised.  The crew do get very busy operating the ship, and while the crew can engage with the younger guests and involve them from time to time, we do not have the capacity to be minding children. 

All cruises to the Whitsundays on Solway Lass depart from Airlie Beach.

Check-in: All guests must check-in at office in Airlie Beach, Shop 1, 4 Airlie Esplanade, 3 hours before departure time.  Please give us a call if you need information on +61 (0)7 4967 7555. A web Check-in is available, guests just need to enter the booking surname and ticket reference number. Using the web check-in will help us better service guest requests and speed up the time guests need to spend at our check-in office.

At check-in guests will be provided with a small soft bag to pack belongings to take on the cruise on Solway Lass.  Please note, we do not have space on Solway Lass for large bags. We offer a bag storage service for $5 a day. During check-in, a courtesy pickup location will also be arranged to transfer guests from Airlie Beach to the Marina at Abell Point.

Guests with the own cars can park at Abell Point Marina for the duration of the cruise. At the Car Park guests should pay and display.  Payments can be made using coins or a credit card.

Solway Lass has a licenced bar on-board and alcohol, soft drinks and bottled water are sold at reasonable prices.  A tab will be arranged and guests can pay for their drinks at the end of the cruise.  Guests CANNOT bring alcohol.  Tea/Coffee and chilled water by the glass is available free of charge. 

If you have any questions our office hours are Australian Eastern Standard Time 7:30am to 6:30pm

Official Solway Lass Website Phone: 1800 355 377 or International: +61 7 4967 7555